Frequently asked questions

Buddy Air currently offers shared-charter seats between Dubai and Mumbai in both directions. Each fare is one-way, so you may book either direction or book both available legs separately.

AED 34,200 is the fixed one-way fare per passenger seat. It includes one pet of any size or two pets weighing no more than 25 kg together, up to 30 kg of checked baggage, and vegetarian or vegan catering and refreshments. USD and all other currency displays are rounded indicative conversions only; payment is made in AED.

Yes. You may travel without a pet, but the cabin will be shared with other passengers and their dogs or cats.

One seat includes one pet of any size, or two pets weighing no more than 25 kg together. Please include both pets in your booking.

Buddy Air coordinates the journey, while a licensed third-party charter operator flies the aircraft. The operator and captain remain responsible for flight operations and safety.

Buddy Air selects a suitable super-midsize or heavy business jet based on the confirmed passenger group, the number and size of pets, baggage, route and operator approval. Aircraft may include Citation Sovereign, Citation Latitude, Praetor, Challenger, Legacy, Falcon or comparable types; the final aircraft is confirmed in the flight brief and may change for safety or operational reasons.

No. A published date is open for booking, but the flight still needs sufficient bookings and operational confirmation. We confirm the outcome no later than 20 days before departure.

If Buddy Air cancels a flight because the required booking level has not been reached and you do not accept an alternative flight, rebooking or credit offered by us, the full amount paid by you will be refunded. We will notify you no later than 20 days before departure and initiate any refund due within seven business days.

You may join the flight’s waitlist. It does not reserve a seat or require payment; we will contact you if a suitable place becomes available.

Your pet stays with you in the passenger cabin. Dogs travel beside their people in a harness and on a short lead; cats remain in secure soft-sided carriers.

Yes. Large dogs are welcome in the cabin, and the 25 kg limit applies only when two pets share one passenger allocation. Share your dog’s size and weight when booking so we can plan their space comfortably.

Dogs and cats are part of our regular service. Please contact us before booking another type of animal so we can check the route and operator requirements.

Absolutely. Choose “Mixed Breed” or “Other / Not Sure” if needed. Buddy Air has no blanket breed ban, although destination-country rules may apply.

Yes. Cats travel in a secure, ventilated soft-sided carrier no larger than 17 × 21 inches (approximately 43 × 53 cm). The carrier is part of the pet allowance, not the baggage allowance.

Flat-faced pets may travel in the cabin. Please discuss the journey with your vet and tell us about any breathing difficulty or previous travel problem.

Often, yes. Tell us what unsettles your dog, what helps and any bite history so we can plan boarding and seating. A serious safety risk may still prevent travel.

For Mumbai to Dubai, pets must be at least 15 weeks old; for Dubai to Mumbai, our current minimum is three months. Vaccination or entry rules may require an older age.

Yes, provided your pet travels with a responsible adult passenger. Tell us before booking so we can identify any owner authorisation or route documents required.

The paid aircraft seat is for the passenger. Your dog is given space beside you, while cats remain in their carriers; smaller dogs may rest on a lap if the cabin arrangement permits.

Have your pet assessed by a vet and tell us promptly. If they cannot travel, the usual change and seat-resale terms apply.

Tell the crew immediately. They will assist within the aircraft’s capabilities and alert the captain; there may not be a vet or pet medication onboard.

A pet in the earlier stages of pregnancy may be considered with veterinary assessment and written operator approval. Pets in the final third of pregnancy, in labour or shortly after giving birth cannot travel.

Tell us in writing as soon as possible. A medical note does not automatically make the fare refundable; a passenger cancellation is refundable only if the seat is resold.

Tell the crew immediately. They will follow the operator’s procedures and alert the captain; keep any essential medication in your personal item.

For an 11 a.m. departure, a light portion of your pet’s usual food at about 6 a.m. is a sensible general guide. Offer water normally and arrange a toilet break; ask your vet for a different plan if your pet has medical or feeding needs.

Only give medication specifically advised by your vet. Do not try a new sedative or calming medicine on travel day.

Yes. Bring a small amount of familiar treats and offer water as needed. Avoid a full meal onboard unless your vet has advised a medical feeding schedule.

Bring a familiar blanket or small toy, any prescribed medication and copies of your pet’s records. Dogs need a harness, short lead and suitable muzzle; cats need their secure carrier.

Bring a comfortable, correctly fitted muzzle your dog has practised wearing. A basket style usually allows easier panting, and it is used only when needed or directed.

Begin with your pet’s microchip record, vaccination history, route and travel dates. The final list may also include permits, official health certificates, AQCS papers, tests or treatments.

India’s process differs for returning pets, qualifying transfers of residence and other journeys. Share your pet’s history and travel circumstances early so the correct AQCS process can be confirmed.

You will generally need a UAE import permit, matching microchip and vaccination records, an official health certificate and the required India AQCS export paperwork. Check the current route requirements before arranging tests.

Yes. Optional Documentation Support helps prepare and coordinate the import and export applications and obtain the official certificates where permitted. You provide the records and attend required appointments; authorities make the final decision.

Documentation Support costs AED 2,500 per pet, per one-way journey. It includes our documentation work and the applicable government application and certificate fees for that route.

You pay for vet appointments and health certificates, microchipping, vaccinations, tests, laboratory charges, sample shipping and local travel. Government application and certificate fees are included only with Documentation Support.

Yes. Documentation Support is optional, and you may arrange the applications and appointments yourself using current official guidance.

Before work begins, the fee is refundable less any non-recoverable third-party cost already incurred. After work begins, only the unused portion is refundable after deducting work already performed and non-recoverable third-party costs. Once the service has been fully performed, the fee is non-refundable, subject to applicable law.

Pets entering Dubai with compliant documents are normally released without routine quarantine. In Mumbai, AQCS may require observation or quarantine if it has concerns; the authority decides.

Possibly. An onward country may require separate permits, tests or certificates, so check the complete route early.

Check the destination’s current food-import rules before packing pet food. Meat, dairy, raw food and even packaged products may be restricted.

Follow the reporting time in your Flight Brief; our current planning guide is 90 minutes before departure. The exact terminal and time are confirmed for each flight.

We aim to use private aviation terminals where the airport and operator permit. Your Flight Brief will confirm the exact location.

Your Flight Brief includes the reporting place and time, operator details and practical instructions. We may also invite passengers to an optional online preflight meeting if one is arranged.

Yes, you may share a seating preference. We will try to accommodate it while planning around pet comfort, cabin space and safety, but the crew directs final seating.

Dogs stay beside their people on short leads and must remain clear of aisles and emergency access. Free roaming is not permitted.

Tell us early so we can plan distance, boarding order or seating. If a problem arises onboard, alert the crew rather than moving the pets yourself.

Please give your dog a toilet break before boarding. There is no dedicated dog-relief area onboard, but absorbent pads are available for accidents; a compact cat litter tray may be used where the crew directs.

Vegetarian or vegan catering and refreshments are included. You may choose one available dietary customization in advance; special meals remain subject to supplier availability and cannot be guaranteed free from cross-contact.

Wi-Fi and built-in entertainment depend on the aircraft. Download anything you need beforehand and bring headphones.

A fully flat bed is not guaranteed. Seat design and recline depend on the aircraft assigned to your flight.

Each seat includes up to 30 kg of checked baggage. The number, size and configuration of suitcases depend on the aircraft finally assigned and the operator’s safe-loading, storage and weight-and-balance requirements. Your final flight brief will confirm the suitcase limit; undeclared, overweight or oversized baggage may be refused.

Choose a published flight and complete the booking form with the passenger and pet details requested. You do not need every final pet certificate at this stage; standard requests receive an invoice and payment instructions.

No. You may book as a guest and create an account later to manage your booking, documents and checklist.

Buddy Air accepts payment by bank transfer only, in AED. A 50% advance is due within three UAE business days of the advance invoice. If your flight is confirmed, the remaining 50% is due within three UAE business days of Flight Confirmation.

Buddy Air may cancel the booking and release the seat if the remaining balance is not received in cleared funds within three UAE business days of Flight Confirmation. This is treated as a passenger cancellation: the advance is refundable only if Buddy Air resells the seat, after deduction of reasonable non-recoverable costs and subject to applicable law.

All payments to Buddy Air are made in UAE dirhams (AED). USD and other currencies shown on the website are indicative only; your invoice states the exact AED amount payable.

No. The first invoice requests the 50% advance. Cleared advance records your passenger and accepted pet allocation while demand is aggregated, but the flight is confirmed separately. After Flight Confirmation, Buddy Air issues the remaining 50% balance invoice.

Yes. Provide the correct company billing details before the invoice is issued.

Yes, from age eight. Anyone under 18 must travel with an adult, and every passenger needs a paid seat.

A passenger cancellation is refundable only if Buddy Air resells the seat. Where a refund becomes payable under our resale policy, reasonable non-recoverable costs directly resulting from your cancellation, replacement, resale or refund may be deducted from the refundable amount, to the extent permitted by applicable law. Buddy Air will initiate the refund within seven business days after the refundable amount is confirmed.

Possibly. Moving a paid booking depends on your original seat being resold, availability on the new flight and any fare difference.

You may request a passenger substitution in writing at least seven days before departure. It takes effect only after Buddy Air approves the replacement and any required authorisations.

Please tell us immediately if you are delayed. Missing the operator’s boarding cutoff is treated as a no-show, with no automatic refund or transfer.

The captain may refuse carriage for a serious safety concern, and missing documents or an authority decision can also prevent travel. The Booking Conditions govern any refund or change in those circumstances.

If Buddy Air cancels a flight because the required booking level has not been reached and you do not accept an alternative flight, rebooking or credit offered by us, the full amount paid by you will be refunded. Buddy Air will initiate the refund within seven business days. For another significant change, we will explain the applicable options.

Refunds will normally be made to the original payment method where reasonably possible. Buddy Air will initiate an approved refund within seven business days; the time it takes to appear in your account depends on the banks involved.

Travel insurance is not included. Ask the insurer to confirm in writing that it covers shared private-charter fares, illness, missed departure and pet-related costs.

Sign in to My Account to view linked bookings, invoices, pet details, documents and checklist items. A guest booking can be linked securely after you create an account.

Yes. The AI Concierge is available 24/7 for general published information. Personal booking decisions, medical advice and official approvals still require the appropriate team or authority.

Transport and accommodation are not included. We may share suggestions where available, but you book and pay the provider directly.

Yes. Send us your route, dates and the number of passengers and pets, and we can request a separate whole-aircraft quote from licensed partners.